License for the Provision of Public Water Supply and/or Sewerage Services at the Regional, District, Municipality, City, and, if applicable, Village or Commune Level

permit issued in accordance with the law by the competent authority, certifying the holder’s right to provide public water supply and/or sewerage services at the regional, district, municipality, city, and, if applicable, village or commune level.

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    1. Application Submission

    The application is submitted online by accessing the "Request" button:

    1.     The applicant (or their legal representative) logs into the system (Public Services Electronic Portal) either personally or with the assistance of a counter receptionist.

    2.     The applicant (or their legal representative) fills out the application and uploads the necessary documents, either personally or with the assistance of the counter receptionist.

    3.     If the applicant (or their legal representative):

    a) Submits the application and documents with the help of the counter receptionist: The receptionist will receive and properly register the license application and the documents presented by the applicant. The receptionist will immediately and unconditionally issue the applicant a certificate of submission in the form specified in Annex No. 3 to Law No. 160 of 22.07.2011. The receptionist will forward the case (electronic copies of the application and the submitted documents) to the issuing authority for review. The application can only be returned to the applicant if it does not contain the necessary information for identifying the applicant.

    b) Submits the application and uploads the documents directly into the system: The system will automatically generate an electronic confirmation of receipt of the application and documents ("Certificate of Submission"). The system will automatically forward the application and set of documents to the issuing authority.

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    2. Examination

    1.     The issuing authority (specialist) opens the case, reviews the application and accompanying documents, and verifies compliance with the conditions. If any required documents/information are missing as expressly stipulated by the legislation, the issuing authority (specialist) will suspend the examination period of the application and immediately inform the applicant of the suspension reason, the deadline, and the actions needed for remedying the issue to resume the examination of the application.

    2.     Based on the complete set of documents, the specialist reviews the case and organizes additional internal assessments to make a decision regarding the issuance of the license.

    3.     If the issuance of the permit is approved, the applicant (or their legal representative) will receive an electronic notification and pay the fee through the M-pay service or at the bank.

    4.     The specialist will finalize the permit or write a rejection letter with appropriate justification based on legal provisions, notifying the applicant directly only if the applicant does not meet the conditions explicitly specified in the law or, as the case may be, fails to demonstrate meeting these conditions during the suspension of the application review period, which will be examined and signed by the head of the issuing authority.

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    Issuance

    1.     When the permit (letter) is ready, the applicant (or their legal representative) will receive an electronic notification, download the permit, and confirm receipt of the document.

    2.     If the permit is issued on paper (upon request or according to the issuing authority's requirements), the receptionist/specialist will print the permit, deliver it to the applicant (or their legal representative), and confirm receipt.

National Agency for Energy Regulation
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