The Issuance of the Confirming Certificate of the Individual's Status in the Mandatory Health Insurance System

You have the possibility to submit a petition via email to: petitii@cnam.gov.md. If you do not have an email address, you can send the paper petition through the State Enterprise "Poșta Moldovei" to the address: mun. Chișinău, str. Vlaicu Pârcălab 46, MD-2012, or you can place it in the mailbox located at the CNAM’s central office. Petitions addressed to the National Health Insurance Company are examined strictly in accordance with the stipulations of the Administrative Code of the Republic of Moldova No. 116/2018 and other legislative acts.

Information for the petitioner: A petition refers to any request, complaint, proposal, notice addressed to the relevant authorities, including a prior request challenging an administrative act or the non-resolution within the legal deadline of a request. Petitions are examined within one month, and the claims that do not require further study and examination are processed without delay or within 14 days from the date of the registration. Petitions must be signed by the author, indicating their full name and the address. Anonymous petitions or those submitted without indicating the petitioner's postal or email address will not be considered.

The official website of the National Health Insurance Company provides an additional possibility for the citizens to exercise their right to address to the Agency. When presenting and examining electronic messages, confidentiality of the personal data and the provided information is guaranteed. Electronic messages will be examined if the case is clearly describe, propose a clear question, or formulate a specific query (up to 2000 characters). After receiving and examining the electronic message, the National Health Insurance Company has the right to verify its authenticity and request additional information. Following the examination of the electronic message, the petitioner will receive a response in electronic format to the email address indicated in the message.